Returns and Exchanges

At Flexitude, we want you to love your purchase! If you're not completely satisfied, we’re here to make the return process simple and hassle-free.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, undamaged, and in their original packaging.
  • Returns must be initiated within 5 days from the delivery date.
  • Proof of purchase (e.g., receipt or order confirmation email) is required.

How to Initiate a Return

  1. Contact Us: Email us at [Insert Email Address] or use our Contact Form to request a return authorization.
  2. Pack Your Items: Securely package the product(s) in their original condition and include a copy of your order confirmation.
  3. Ship Your Return: Send the package to the address provided by our team. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Refunds

Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria.

  • Approved Returns: Refunds will be processed to your original payment method within 5-10 business days.
  • Rejected Returns: If the item does not meet our return conditions, we will notify you, and the product can be shipped back to you at your expense.

Exchanges

If you’d like to exchange an item, please contact us at [Insert Email Address] to arrange a replacement. Exchanges are subject to product availability.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These include:

  • Opened or used fitness equipment
  • Clearance or final sale items
  • Gift cards

Damaged or Faulty Products

We stand behind the quality of our products. If your order arrives damaged or faulty, please contact us within 5 days of delivery with the following details:

  • Your order number
  • Photos of the damaged or faulty item(s)
    We will provide a replacement or full refund at no additional cost.