Returns Policy

At Flexitude, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Returns Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 5 days of receiving your order.
  • Condition: Items must be unused, in their original condition, and in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "final sale" or "non-returnable" on the product page.
  • Damaged items caused by misuse, neglect, or wear and tear.
  • Gift cards or downloadable products.

3. Return Process

To initiate a return:

  1. Contact Us: Email our customer support team at [Insert Email Address] or fill out the Contact Form on our website.
  2. Approval: Once your return is approved, we will provide you with the return shipping address and instructions.
  3. Shipping: Send the item back to us using a trackable shipping method. The cost of return shipping is your responsibility unless the item was defective or incorrect.

4. Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to our error (e.g. incorrect item).

5. Exchanges

If you need to exchange an item for a different size, color, or replacement, please follow the return process outlined above. Once we receive the returned item, we will ship the replacement (subject to availability).

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 5 days of receiving the item.
  • Provide photos of the damage or defect to help us resolve the issue quickly.
  • We will arrange a replacement or full refund, including shipping costs, if applicable.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card provider, as processing times may vary.
  • If the issue persists, contact us at [Insert Email Address].

8. Cancellations

Orders can be canceled within 2 hours of purchase for a full refund. After this period, cancellations will be treated as returns.